For transparency, listed below are the business services we provide for your appointments and how each service uses the information we collect
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider you having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty:
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
Marketing:
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. For anyone already on our database, an email has been sent informing you on what to do should you wish to stop or keep receiving emails from us. All new clients going forward will be able to opt in our out of SMS and Email communications when registering with us.
You have the opportunity to unsubscribe from email and SMS marketing at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Data processors and data locations:
We use leading software solutions within our business to provide the services listed above. These software solutions store and process data our service and client data on servers in numerous locations outside our business premise. For a list of software providers and data storage locations please email us at [email protected] requesting this information.
Hyper-links
You may come across hyper-links on our site. These hyper-links may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other web sites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our web site is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of koocachoo. When you link to other websites you should read their own privacy notices.